Update: 87 out of 128 devices have been restored. For the customers that are still without service. Please power cycle your wireless receiver(keep reading for instructions). Do not power cycle it more then once. If power cycling the receiver doesn’t work the first time, it won’t work the second, third, or fourth time either. It will take approximately 2 minutes for the receiver to reboot. To power cycle your receiver, first locate the power adapter that should look like this
Unplug the black power cable from your wall power outlet or power strip. Wait approximately 30 seconds. Then plug the power cable back in. Once the receiver reboots you may want to perform this same procedure on any devices that you may have that are attached to the LAN side of the power adapter. For example if you have a personal, in-home WiFi router that is plugged into the PoE adapter, please power cycle that device as well. It is important that it is done in that order. Receiver first, then any personal attached devices. Please allow 5 to 10 minutes for everything to reestablish a connection. If you are still unable to access the internet. Please call (209) 286-6605 to have your service restored.